One or More of My Solo Connect Modems or Mi-Fis Is Not Working

Below are some common things to test if one or more of your Solo Connect modems, or Mi-Fi, is not working.

Problem: The SIMs are Not Activated

Did you sign up for the data plan on https://solo.liveu.tv?  If you did not do so yet, you need to do so then wait 16 business hours to be sure the SIM are activated.

Problem: One of the Two USB Modems Won't Work

If a single of the Wingle modems works, but when you plug in both, they both stop working: this is an ip conflict.  While LiveU should configure these modems before they are shipped, an error in the configuration process, or a factory reset of the modem, may lead to a modem that is not configured.  To resolve this issue, set 1 of the 2 modems to use he subnet 192.168.10.x instead of its default of 192.168.8.x. The steps on how to do that are outlined in the article on Configuring the Huawei Wingle.

Problem: The Netgear Nighthawk Won't Work Over LAN, But Will Over Wi-Fi

If this problem occurs, the Mi-Fi may have lost its Data Offloading setting: due to a factory reset or an error in the configuration process.  Steps to restore this settings can be found in the Configuring the Netgear Nighthawk article.

Problem: The Huawei 5885 Mi-Fi works on my Laptop, but not on my LiveU Solo

This may be caused by an ip conflict between the 5885 and one of the Wingles.  LiveU should have configured this modem before shipping but an error during configuration, or other problem, may have caused the Mi-Fi to revert or not hold this setting.  If this is the case, see the article on figuring the 5885, and change its subnet it 192.168.12.x to avoid the conflict.