Prior to February 22nd, 2023, we used a method of SSO between the Solo Portal (https://solo.liveu.tv) and our support portal (https://liveu.zendesk.com), so that if you clicked the "Support" link in the Portal, you were taken to the support portal already logged into an account built with your same email address.
Starting on February 22nd, 2023, we will disable this SSO, and the support portal will use its own account management functions. The impact of this will be:
- If you are using the portal (https://solo.liveu.tv) during the hours of Midnight to 2:00 AM UTC, you will need to authenticate one more time even if previously logged in. This is a one time effect of disabling the feature.
- When navigating to https://liveu.zendesk.com via the link in the portal or other means, you will need to authenticate to the support portal independently
- If you have a support portal account created via the SSO means, you will need to one time use the "Forgot My Password" feature on https://liveu.zendesk.com to add a new password to your account (which previously relied on SSO to the portal)
Because the full knowledgebase is available without being authenticated to the support portal, browsing and searching for support articles will be unchanged.
You need to authenticate to the support portal only when opening a case via the web portal (instead of email), or when you want to review your existing and past cases.