While there are a few ways this might occur, such as IP conflict, the newest sims seem to introduce a new way this occurs. The sims default to IPv6 which the Solo units do not yet support.
This can be resolved by placing the modem in a laptop or desktop, accessing the modem's user interface, and creating a new "Profile" for the sim which uses IPv4 instead.
Here is an example from the Huawei user interface of a new profile set with IPv4 as the default instead:
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